Frequently Asked Questions

🛍️ Shipping & Delivery

How long does shipping take?

Orders take 3–5 days to process, then 8–16 days to deliver — about 11–21 days total. We appreciate your patience and promise it's worth the wait! 💛

Do you ship internationally?

Yes, we ship to select international destinations! 🌍 Shipping times and rates vary by location. Please note that customers are responsible for any customs duties or import taxes.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. 📦✨

📋 Orders & Cancellations

Can I cancel my order?

Yes! You have 24 hours from the time your order is placed to request a cancellation — before it's processed. After that, we're unable to cancel mid-transit. Reach out to us ASAP and we'll help! 💌

🔄 Returns & Refunds

Can I return my order?

Yes! Once your order is delivered, simply use the return shipping label sent to your email to send it back in its original condition. Easy peasy! 🌸

How long do I have to return?

🛍️ Drop Culture Website: 14 days from delivery
🎵 TikTok Shop: 30 days from delivery

When will I get my refund?

Once we receive your returned item, your refund will be processed promptly. We've got you! 💸

What if my item arrives damaged or defective?

Oh no! 😟 Please contact us within 48 hours of delivery at fifithefatcat@gmail.com with photos of the damage. We'll review each case individually and make it right!

👗 Products & Sizing

What sizes do you carry?

We offer a range of sizes across our collections! Please refer to the size guide on each product page for accurate measurements so you can find your perfect fit. 📏✨